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Digital transformation in public administration and tax administration was discussed on the sidelines of the Annual Meetings of the Boards of Governors of the World Bank Group and the International Monetary Fund at a panel discussion entitled “Digital Government for Investment and Economic Growth: Transforming Public Services and Tax Administration.”
Opening the discussion, Alexey Overchuk, Deputy Prime Minister of the Russian Federation, noted that digital government is becoming an important part of modern economic infrastructure. He highlighted data integration across government authorities, new approaches to the delivery of public services, and a focus on the needs of citizens and businesses.
“Today, we are discussing digital government, which has become a foundation for building a competitive national economy. One of the key questions we face is how to turn terabytes of government data and algorithms into real investment and sustainable economic growth,” Alexey Overchuk emphasized.
Julia Shepeleva, Deputy Commissioner of the FTS of Russia, presented Russia’s experience in the digital transformation of tax administration. She outlined the Online digital tax regime for SMEs, the tax payments single account, and the development of direct information exchange with major online marketplaces.
More than 500,000 taxpayers now use the Online digital tax regime for SMEs. The introduction of the tax payments single account has reduced the number of payment documents by almost 40% and made payment processing speed 300 times faster.
“We are consistently shifting the burden onto the government system so that taxpayers can devote as much time as possible to developing their businesses,” said Julia Shepeleva. She also highlighted international cooperation. Since 2018, the FTS of Russia has implemented more than 20 technical assistance projects in four countries. Tax administrations are provided with digital solutions that are already operating successfully in Russia and other countries.
“We tailor our digital solutions to each country, taking account of the specific features of its national tax system. Our task is to integrate them carefully into existing business processes and IT infrastructure,” said Julia Shepeleva.
Almambet Shykmamatov, Chairman of the State Tax Service under the Cabinet of Ministers of the Kyrgyz Republic, presented the practical results of implementing Russian digital solutions. With support from the FTS of Russia, the Online Cash Registers System and the Analytical VAT Platform have been introduced in Kyrgyzstan. As a result of the digital transformation of tax administration, revenues increased by 143%.
“For me, the value of this cooperation lies precisely in its practical results. The best kind of knowledge sharing is when it leads to something that works. In our case, these solutions work,” said Almambet Shykmamatov. He emphasized that Kyrgyzstan had received not only technologies from its Russian colleagues, but also expertise and accumulated experience.
The discussion also covered Russian and international experience in developing digital public services. Sergey Tsvetkov, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation, spoke about the transition to a unified digital environment for interaction between government, citizens and businesses.
Ruhimat Surakusumah, Head of the ESCAP Subregional Office for South-East Asia, outlined approaches to digital transformation in the Asia-Pacific region and how they can be adapted to different levels of digital maturity and national conditions.
Participants noted that digital transformation can simultaneously improve the efficiency of public administration, reduce costs for citizens and businesses, and create more favorable conditions for investment and economic growth